At Ivy Wander, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition as when you received them.
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To initiate a return, please contact us at [email protected] with your order details.
Refunds
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Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days to your original method of payment (if applicable).
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Refunds apply only to the product cost; shipping charges are non-refundable.
Exchanges
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We currently do not offer direct exchanges. If you need a different item, please return your original order and place a new one.
Non-Returnable Items
Certain items such as perishable goods, personal care products, or items marked as “final sale” cannot be returned or refunded.